Welcome!
This page combines today’s agenda with links to resources that will help you learn what you need to train our Diabetes Educators. Where you see a hyperlink, click to learn more, complete the activities, and download resources.
TODAY’S AGENDA
Welcome and Introductions
Introductions
Training Plan and TTT Plan
Overview of Training Plan for Las Vegas
Your Learners and their Products
You will train newly-hired Diabetes Educators to use Our CRM software. The Diabetes Educators are a new team within ABCPharma. They are not sales representatives. Instead, their job is to educate healthcare professionals and patients about the disease state, treatment options, and train them in the safe use of the devices that administer the medications.
Download and review information about their products. Then, answer these questions.
Our CRM Basics
How Our CRM is different than the standard version of Siebel
Log in to your training CRM account and look around. How is the Our CRM system different than the standard version of Siebel?
Business Policy
Locating Information
Professionals screen: company-specific fields
Business Policy
Recording Calls
Reportable Materials
Review pages 52-53 of the participant guide and then answer these questions.
Recording a Call: Types and Subtypes
As a part of the call recording process, Diabetes Educators must categorize their calls using a type and subtype. Review the list of types and subtypes on page 127 and answer these questions (link removed due to client confidentiality).
Recording a Call: Demonstrations
When we review this content as a group, be prepared to demonstrate a call example.
Terez: Please prepare to demonstrate the example on page 58.
Denise: Please prepare to demonstrate the example on page 62.
Reviewing and Updating Information about your Professionals
(Confidential)
Recording Electronic Product Information Requests (E-PIRs)
E-PIRs
Review pages 81-88 of the participant guide and then answer these questions.
Medical Liaison visits
Business Policy
Recording Time Off Territory
Review pages 95-99 of the participant guide and then answer these questions.
Viewing Field Coaching Worksheets
(Confidential)
Certification
Take the open-book, open-note certification.
@SaraSWalters 